Just after the 2 year mark, it died. So win win! The warranty period of iphone printed at officeworks, good guys are 12 months. I actually went to the apple store with an almost 2-year-old iPhone 6S plus. I've never had issues getting anything fixed within two years and I've never bought from apple. O.P. sales tax and converted) in the US and the same one here costs $4099. Apple One (1) Year Limited Warranty. Apple’s Limited warranty and benefits under an AppleCare product are separate from rights provided by consumer law (see detailsOpens in a new window). I calculated that on the current exchange rate and taking into account GST we pay and extra 14% in real terms over and above what is paid in the US. https://support.apple.com/en-au/iphone/repair/screen-damage. They specifically said it was a replacement under Australian Consumer Law and did not mention AppleCare at all. In some cases, a repair may be covered by the Apple warranty, AppleCare+ or consumer law. Is there anyone know more info about this? Indeed there are a (to my memory) a couple of known faults which Apple did indeed fix outside of warranty and Apple care, one being a graphics issue on the 2011 17" Mac Book Pro. I recently bought a second hand iphone 8+ and when i checked the serial number it says valid purchase date with green sign but have yellow signs at both technical support and warranty repairs. The Apple iPhone Warranty. On some products the price difference is relatively small. Apple One (1) Year Limited Warranty. Apple iPhone 8 Ex-demo, New Never Used - Battery Health above 98% Guarantted. Serial Number g6td13z0n70r. But I went in and asked sales in Apple Store yesterday, two sales give different stories.One sales said it is only one year unless you buy Apple Care PlanThe other one saids two-year warranty by default. Took it to an Apple Store and it was replaced no questions asked under consumer law (said so on the receipt). We recently presented a customer's iPhone to Apple for warranty. Phone warranties, including those from Apple, must last for at … Service will be limited to the options available in the country or region where service is requested. But when i called the apple customer support they said the phone was originally bought on 22/09/2017 and is an Australian stock. Not ever having to deal with Apple repair – my prior iPhone 5s never failed for 4-5 years (had it for ages) until the battery died hence me deciding to get this iPhone 7 – so I'm not sure how they deal with secondhand phones even if they are obviously still in the ACL period. Hi All, just an update. My advise, don't believe anything apple care tell you. Computer shop guy just said buy a new one but then Aus Consumer Law came to mind and led me here. Visit an Apple Store or an Apple Authorised Service Provider to make sure you get your product back working the way it should. Australian Consumer Law (ACL) – reasonable time for defects present before or after purchase. If you send your iPhone directly to an Apple Repair Centre or if your technician needs to ship it for you, it will be ready for pick-up in approximately 10 days. Could be as simple as cleaning it out though I have tried with a toothpick and for a short time with a paper clip (carefully) but my cleaning may not be working on it . Yup, with non Australian delivered devices it won't say that, so you've covered by ACL. I had dust in my 6S's lightening port and that got fixed for free, although all they did was blow it out. Our warranty doesn’t cover batteries that wear down from normal use. Does it matter if its secondhand and I don't have the original purchase invoice (since I wasn't the original purchaser)? My thinkpad X220 is dying, so I'm highly reliant on my iPad for university at the moment. I didn't buy the phone at an apple store but I did have applecare+. This time I've taken it into a computer shop and I was told the charge port is fine and the cable is fine , so it is something else internally but I'm looking at a lot of labour to fix the problem could be $200-400 to fix from the computer shop (not an Apple shop). I took my iPad Air, purchased in 2014 into Apple because the battery was dying very quickly, the Apple guy said the battery was faulty and said they would just give me another Ipad at the same cost as a new battery, which was $139, he said the replacement iPad came with a 2 year warranty, but now I can't find anything showing these replacement iPads have a 2 year warranty, nothing in the receipt about it also, so I would be going by the word of the Apple employee if I need to replace the ipad within 2 years if something goes wrong with it. Last year I dropped my 2 month old iPhone 7+. I asked how it could have been activated before it was sold, and they say Apple sometimes activates the device when they ship it to a different country. As others have mentioned, this is not correct. It won't invalidate your warranty as Apple tried to get that past the government recently but failed. having a battery fail in under 2yrs is at the very least a minor failure in my books, and nudging its way towards a major failure. To replace screen on the 10.5" model it's $689To replace screen on the 12" model it's $899!! Took it to Apple for screen replacement (at my cost as it was of course my fault). Australian Consumer Law places the ultimate responsibility on the importer, who in this case would be Apple (unless you purchased the unit overseas & imported it yourself). Was replaced under warranty in 2015. There where two things that both the changes in the law and the ACCC were trying to address. The legislation is silent about this, it’s a matter of interpretation and there’s no opinions from a legal authority that I’ve seen that backs up your assertion. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records. Others are quite happy to take the risk. Just one word of warning, don't go into Apple with an attitude of entitlement, it just rubs the staff the wrong way. AppleCare+ is $129 +$65 service fee = $194. Tested by them and proved. You may be able to argue (with whoever sold you the device) that you are entitled to remedies under ACL for more than 3 years. Also, don’t forget to use iCloud to verify that the iPhone wasn’t stolen. Of course, Apple Store staff are some of the dumbest people in retail, and will make up some BS rather than find out about something they don't know. It is 100% tested working, unlocked and will work on any GSM network. offered a replacement phone with only a 3 month warranty! The last thing I got replaced was the earpods from my 6S as the button stopped working. We might need to test your product to find the cause of your battery issue. Enter your Apple IMEI or Serial Number and Check Apple Warranty/ Coverage/ AppleCare Status, Activation Status, Repair and Service Coverage, Replaced Status, and much more info about your iPhone, iPad, Mac or Apple … If Apple is the distributor then the remedy stops with them. You can try, let me know how it turns out. Some locations offer same-day service. Under Australian law, despite what many here argue, the replacement phone will have the full 2 year guarantee. Does it matter if its secondhand and I don't have the original purchase invoice. Even then, probably cheaper to get it fixed elsewhere. iPhone is in very good overall condition, the battery still has 84% of its original capacity so plenty of life left. 15-inch MacBook Pro Battery Recall Program. Any chance I could get this covered by ACL or is 3 years pushing it? Apple has a special price for battery replacement until the end of the year, you should avail yourself of that. Use your AppleCare+ coverage to replace your iPhone quickly. Australian Stock and Warranty. But go to an Apple Store, and make your claim. Usually, the battery is considered a consumable with a variable lifespan. In that way, the profit is shifted to a lower-taxed nation like Ireland, and Australia loses tax revenue. Oh, fantastic! There is no requirement for Apple to provide any remedies under ACL unless the device is purchased from Apple. Apple will now offer warranty ... Apple is complying with existing Australia and New Zealand laws giving consumers the right to ask for … For details, contact your carrier, Apple or an Apple Authorised Service Provider. Without limiting consumers’ rights, Apple will provide its own remedies equivalent to those remedies in the consumer guarantee provisions of the Australian Consumer Law at any time within 24 months of the date of purchase. It seems to be at their discretion, though. Better off buying a new one, I don't know what the life expectancy of these tablets are , but it should be more than 5 years, Trade in your iPad in & what you get for it put the price towards a new one, Warranty should start again from when they sent you out a new ipad. unless you purchased the unit overseas & imported it yourself. iPhone 11 Display Module Replacement Program for Touch Issues. Screen repair pricing Battery repair pricing Other repair pricing. Read https://www.apple.com/legal/sales-support/applecare/applecareplus/docs/applecareplus_au_tc.html. vs accidental damage coverage? Out-of-warranty prices only apply to repairs made by Apple. iPad Air (3rd generation) Service Program for Blank Screen Issue. https://www.apple.com/au/legal/statutory-warranty/, https://www.apple.com/support/products/faqs.html. The quickest way is generally to book an appointment at a Genius Bar and take it there. Friend purchased a iPad Pro about a year and a half ago in Brisbane. If your iPhone is out of warranty and requires shipping, we'll add an additional A$ 19.95  shipping fee to the listed service price. MacBook Pro 13" base model is $1299 USDWith 9% sales tax (depends on the state) this is $1415.91 USDConverted to AUD that is $1801.63. And if not major, then you have less choice. 100620-iOS-Warranty-Document-US-v1.4. Swap your phone over, get one that works, and relax. Therefore I had to go back to Aus to claim warranty otherwise pay for out of warranty. so $235. In addition to your standard consumer rights, most new phones come with manufacturer Apple don't repair ipads (they only replace them), and as your ipad is out of warranty they would charge you an out of warranty fee to replace your one. Online technical support for Apple products is available beyond the initial 90 days. I have a question. The repairs are backed by Apple. The phone only had a matter of days left before the 2 year ACL “warranty” expired. Apple Services. I have never been proved otherwise, and in fact, many peoples' experiences quoted here have proved my opinion correct. Apple Authorised Service Providers may set their own prices. How does it works ? AirPods Pro Service Program for Sound Issues. I provided the link to get the battery replaced because the offer is running out. I actually rang and spoke to someone at the ACCC just prior to the change in the law and the arrangements made with Apple so I got the guff from the horses mouth so to speak. I never had to mention the ACL or anything. Agree with your comment about attitude – if you act like a dick you deserve to get treated like one!! I got a replacement iPhone at Apple Store recently, the guy at genius bar told me the replaced iPhone will have another 2 years Australian warranty under the Australia consumer law and 3 months international warranty. It died on him out of the blue. I thanked them and said but it’s my fault. If you have AppleCare+, it covers your iPhone for no additional charge if your product's battery holds less than 80 per cent of its original capacity. Apple iPhone 5S. Before you get service for your iPhone, you'll need to take a few steps to protect your data, such as making a backup and turning off Find My iPhone. These out-of-warranty prices are for repairs made by Apple. No need to sign up to AppleCare unless you intend to break the glass on your device with reasonable frequency. What's the difference between a UK shift key and an AU one? The left shift key is smaller on the UK/EU keyboards so they used the right UK one to replace my left shift key. Wrong! Still haven't had phone swapped. How much does a new screen, or new glass back replacement cost, from Apple? Got a call a week later to pick up the machine. Not sure if you're covered? thanks a lot. Australian consumer lawA reasonable period from date of delivery until the failure becomes apparent. I'm starting to see white dots appear on the display of my iPad Pro 9.7 It appears to be related to PCB components pressing up on the screen. If you buy it form overseas all bets are off but if you buy it from any Australian site then you are covered ... in theory. But if I enter the phone's serial number in the "Check Your Service and Support Coverage" page it has:Eligible for an AppleCare productValid Purchase DateTelephone Technical Support: ActiveRepairs and Service Coverage: ActiveNow if I went and purchased AppleCare, as it says I am eligible, how would I stand legally if Apple refused that support here because I had the phone imported? Need to determine if the fault (which has not been described in this case) is major as defined on the page you link. Had to pay something like $200 for it to be fixed. I got my fiancé’s 6s battery replaced under ACL last week, and the repair was done in 2.5 hours! Go to the Apple web site follow though the support bouncing ball and put in your serial number (Settings->General->About) and it will show you your status. They gave me all the blurb about buying second hand. * Dispatched within 2 Business Days. versus just paying $228 to get a new screen installed, if you break it... without Applecare+. Any chance – yes. Vindicates myself from this issue completely, I'll go back to them with this.. May I ask a stupid question why so many people are using an iPhone with a cracked screen? Very happy. https://www.apple.com › Legal … With price differences this small, I'd rather buy one here and be able to exercise my ACL rights. Have you tried to reset it to factory defaults, which redownloads the firmware? Oh perfect, can't believe they didn't tell me about this! Your country or region may have consumer-protection laws for some repair issues. No idea but you can check the warranty status by going to the Apple site, navigating through to support and iPad then put in your serial number. I recently got a replacement iPad Air (1st Gen) as the battery was faulty, a few months shy of 5 years old. Most warranties, including consumer guarantees under ACL, are not transferable. Most Apple products are eligible for 90 days of complimentary technical support. I had the screen on a nearly 3 year old iPhone replaced this year under Australian consumer law after it went on the fritz. * Free Express Post Aus Wide. It will not have 2 year AppleCare+ coverage, which is what rantingmum appears to conflate with warranty. The ACCC website says the following: The retailer who sold you the product or service cannot refuse to help you by sending you to the manufacturer or importer. Apple Three-Prong AC Wall Plug Adapter Recall Program. or just take it straight in to closest Apple store ? However there was no mention of it on the invoice. While your warranty rights can potentially extend further under Australian consumer law than the one year Apple … Hardware wise everything is working great. Some people find the value in the accidental damage coverage. Anyone have any thoughts on what I could do? As Apple have increased the number of region specific models of phones, most recently due to region specific LTE bands, their warranty has been amended to limit how they deal with problem phones. Computer shop said $89 for a new charge port and labour (if that is the issue). Out-of-warranty screen repairs for the iPhone XS Max from Apple cost AUD$518.95, as of 4 January 2019. We provide a Gst tax receipt for warranty and proof of purchase requirements. Contact your local provider to enquire about available service options. the replacement phone will have the full 2 year guarantee. The Apple-branded accessories that come in the box with your product are also covered by your AppleCare+ plan. One final note, Apple are in this game to make money. I may test it and purchase AppleCare and if accepted surely that is legally binding as they have accepted payment. They are breaching their own wording. The keyboard layouts are slightly different. But Apple support over the phone i spoke to today tells me otherwise, said no more warranty will be honoured. If it is a major failure it is the customer's choice what happens. Is this considered a minor failure or a major failure? They deliver the same high-quality service with genuine Apple parts. Don't see how carelessness can get dust in the lens. We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. Not sure what it was, have all sorts of error codes. Please see your product box and literature for details. Not a bad deal! Learn how to get your iPhone ready for repair. Under Australian law, despite what many here argue, the replacement phone will have the full 2 year guarantee. Original Apple Australia 2 year warranty until 18/9/2022. Yes. No need for exclamation marks. The second thing was the legislation which occurred about the same time that this change happened. If your iPhone was damaged and you don't have AppleCare+, your repair fee will vary, depending on the repair, up to the out-of-warranty fee below. As far as I'm aware, Apple Care is transferable between different owners and the standard warranty comes with the device itself, regardless of who originally bought it. If it's not Australian delivered, there will be no mention of ACL and so no coverage unless at the discretion of Apple. The annoying thing is that they had broken off my shift key in order to see if replacing the key worked, and replaced it with a right UK shift key so now I have mismatched shift keys. And there’s no guarantee that they will agree with you or order Apple to provide a replacement. Apple Service Programs. So long as you are prepared to wait for your device to be despatched to the country of original purchase for evaluation and repair/replacement from that country's stock, i.e. 12 month warranty periods are basically gone now, except for the cheapest and most disposable of products. No indication from the original question that the issue can be classified as "major". If it is an Australian original and it is less than 2 years old take it into an Apple store. The ACCC's argument was that if the device was under contract then the device should be covered for defects for that period and that refusal to cover a device under contract was unconscionable. ZDNet understands that despite its one-year warranty policy, Apple has been repairing out-of-warranty phones for free since the Australian Consumer Laws (ACL) changed in 2011. Contact Apple support by phone or chat, set up a repair, or make a Genius Bar appointment for iPhone, iPad, Mac and more. Fingers crossed that it all pans out on monday and I finally get a working phone! Yeah I have, many times and kept getting different error codes, the genius told me he doesn't know what it is and the codes are vague. Make an appointment or request service See screen repair pricing. Second that the statutory warranty is not necessarily limited to two years. The final snippet that I will add, is the following opening excerpt from the current, publicly available version of the iPhone warranty for Australia available at the Apple … Viewed as insurance, some people just like the peace of mind. See out-of-warranty fees for iPhone screen repair. A repair – ask them. Any chance I could get this covered by ACL or is 3 years pushing it? My comment describes the lowest level of warranty cover that can be expected. It says "Apple may restrict Hardware Service and ADH Services to the country where the Covered Equipment was originally purchased", Edit again: The FAQ https://www.apple.com/support/products/faqs.html says "AppleCare products for Apple Watch, for Mac, for iPod, and for Apple TV provide global repair coverage. https://www.apple.com/au/legal/statutory-warranty/ This is what you can expect as a minimum on three totally separate provisions:1. Seller Notes: “ This device comes with 12 months warranty. The ACL Consumer Guarantee should cover it. This is in addition to rights provided by consumer law. You can contact Apple from anywhere in the world to get AppleCare+ support. ), the profit is shifted to a lower-taxed nation, Dodgy tax minimisation practices. The AppleCare warranty covers all manufacturing defects on an iPhone for one year beginning from when the iPhone … IMEI 352870110287299. It also has an arrow symbol instead of saying 'shift'. Wrong! https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund, Wrong! I calculated that on the current exchange rate and taking into account GST we pay and extra 14% in real terms over and above what is paid in the US. http://www.idownloadblog.com/2017/12/13/mac-warranty-australia-new-zealand/, Which quotes from a MacRumors web page. It covers you for water damage, so that's a big savings as you'd otherwise be up for the full OOW cost. All fees are in Australian dollars and include GST. There is no set time limit by law, the time period is determined based on what would be reasonable having regard to … Read the Apple Limited Warranty for accessories, Read the Apple Repair Terms and Conditions. You don't need to be the original purchaser too (I bought a secondhand iPad Mini from Cash Converters which then failed just inside the 2 year mark, Apple replaced it with a refurbished one with zero hassles or questions). Would it be even worth pursuing this under Australian Consumer Law or is it way past it ? They replaced the phone with out even asking. I bought a MBP 2017 in September 2017 in Australia. Hardware service may no longer be available for older iPhones. Nearly every Apple product I've owned has been bought second-hand. By all means, feel free to elaborate on my statement, but "wrong" seems a little harsh, especially when you clarified by the word "if". I was expecting to pay for the screen so it was a pleasant surprise to be told it was on the house when I picked the phone up! Very happy. See all programs. Considering the iPhone 7 was first released in Australia in September 2016, this would imply that the phone is less than two years old so therefore in the ACL period. A second hand iphone 7plus with on 3 month warranty is not equivalent. Read the Apple Limited Warranty for accessories Contact Apple Support. But would be pushing it IMHO if you expect a replacement iPad. It is certainly reasonable to expect a premium-priced laptop like a MacBook Pro to last at least 3 years, so you can argue this with Apple if you need to. If your battery wears down, we offer out-of-warranty battery service for a fee. What exactly did they say about buying second-hand? That's only a difference of about $98. It had an issue where it wouldn't charge. You can check if your iPhone is under warranty by entering your phone's serial number into Apple's warranty tracker. I'm a little bit confused about Australian consumer law and Apple Limited Warrantyhttps://www.apple.com/au/legal/statutory-warranty/. Service options, parts availability, and response time vary by country or region.". If it is built into the device and not user serviceable than it is integral to the device. Apple are bound by ACL guarantees for Australian delivered devices, they have to honor that. Not paying $334 to Apple for a mail in (live regionally ) when I called. There is no requirement for Apple to provide any remedies under ACL unless the device is purchased from Apple. If your battery has an issue that's covered by the Apple Limited Warranty, AppleCare+ or consumer law, we'll service your iPhone at no additional cost. The third posting has the link to Apple's statement on the issue. I had an iPhone originally provided by Telstra. That isn’t in the law. But if you believe that you’ll have to take up with Apple. And that’s why I’ll continue to buy Apple. I have a refurbished macbook (purchased directly from Apple refurb online) that has had a hardware failure purchased late 2016, this should still be covered yes ? Warranty claims with cracked screens will be permitted. 2) Walk in Repairs – In this case, you decide to drop in and be sure that our expert iPhone smashed screen and Apple iPad repair technicians will carry out Apple iPhone, iPad repair on the same day. Tried all the usual full resets and DFU (or whatever it is), but bottom line is they no longer work since the iOS upgrade. They purchase their stock from foreign Apple entities at inflated wholesale prices, which reduces their on-paper local profit, thus reducing their tax obligations. https://support.apple.com/iphone/repair/battery-power, I think, from memory, it works out about AUD$39. He was in Singapore for work about 3 weeks ago. Its not a firm period, but one would argue that it would have to be at least 2 due to iPhones requiring to be covered for the life of their repayments, typically 2 years (although now Vodafone has a 36 month option, you'd argue it needs to last at least that long). I took an iPadPro that had a little screen issue back to the Apple Store when it wasn't quite a year old.They replaced it straight away and said they would reset the warranty for another two years from that date. Took it to the Hornsby Apple Store and told them what had happened. Okay, i checked the warranty based on serial and I get: GREEN TICK – Valid Purchase DateA validated purchase date lets Apple quickly find your product and provide the help you need.YELLOW EXCLAMATION – Telephone Technical Support: ExpiredOur records indicate that the complimentary telephone technical support for your product has expired.Contact Apple SupportBLUE EXCLAMATION – Repairs and Service Coverage: Consumer Law May ApplyThis product may be eligible for consumer law coverage. The Apple Limited Warranty covers your iPhone and Apple-branded accessories against manufacturing defects for one year from the date you bought your product. Edit: not so sure about that. Paid $139 for the privilege, but was told in addition to the 90 day warranty, under ACL I’d get 2 years. * 6-month seller Australian warranty. Last year my Mac Mini got fried with a lightning strike. Apple iPhone Xr Ex-demo, New Never Used - Battery Health Above 97% Guarantted. First that they will provide a minimum warranty period of 2 years on all products. * Free Lighting USB Cable. They won't. But, if your laptop is mission critical to your work or school, AppleCare is worth the money. Our service staff have worked hard to achieve Apple's highest standard of service for Apple Macs, iPads and iPhones in Australia. I don't believe it :O, (PS this post may contain traces of irony). We offer this whenever you get service from us or from an Apple Authorised Service Provider. Apple Authorised Service Providers may set their own fees. The first was the coverage of mobile devices that were under a 2 year contract. Anything your CC company gives you is unrelated. The warranty period of iphone printed at officeworks, good guys are 12 months. iTechRepair is considered the Australia’s most favorite Walk in phone Repair Centre providing thousands of customers with quality service. Avoid waiting for an appointment or travelling to a … When the screen breaks, that cost is purely to replace the screen not withstanding any other damage. Check your Apple warranty status. Do people read the thread? When I went to restore the backup of my phone onto it, iTunes told me I had to upgrade the iOS, which I did. Apple may restrict warranty service for iPhone, iPad, Apple TV and HomePod to the country where Apple or its Authorized Distributors originally sold the device. I have a 6s with a faulty battery, only lasts 8-12hrs. Wouldn't turn on. But they generally have honored the 1 year international warranty for overseas iPhone, I've seen several posts on WP from people saying they got their phones replaced / services with the same model (some had to wait for the overseas model to be shipped here though). To answer the OP, Apple base warranty is 1 year, but they will honour the statutory warranty under the Australian Consumer Law at least up to 2 years. The difference appears to be that Apple will have a warranty of 1 year regardless of where it was purchased, while ACL protection is from the seller. I tested it out and the issue : not charging unless i hold the cable with upwards pressure , is there. Apple iPhone XS 64GB Gold. Send in for repair. The Apple care wording states to be offered a new phone or equivalent. So it charges but as long as I have the ipad leaning vertically with a bit of pressure. Despite ACL being too vague, Apple is better than most — except doing the wrong thing by trying to palm off non-Apple branded items they sell. Copyright © 2021 Apple Inc. All rights reserved. If your broken iPhone 7 Plus has a week of warranty left you’ll have a phone under warranty for 3 months from the swap date. Apple always does stuff like this. Is about 20 months old, I bought it myself from an Aussie apple store. There is no set time limit by law, the time period is determined based on what would be reasonable having regard to the device etc.
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